Christmas Shopping? Click here to find out more about our Christmas delivery times, returns, and contact information
IMPORTANT: LUMO’S PRODUCTS AND WEBSITE ARE STRICTLY FOR PERSONS OVER 18 YEARS OF AGE.
Lumo Liquids Ltd are committed to keeping your information safe and have put in place reasonable safeguards to do so, in line with the Data Protection Act 1998.
In order to communicate with you, and optimise the products and services we offer, we occasionally need to collect information about you. Sometimes you will provide this information yourself, sometimes the information is automatically provided by computers, mobile devices and servers. This policy will explain how the information is obtained, how we will use it, and how you can have a say.
Information You Provide
You may choose to provide Lumo with any, or all, of the following personal information: your name, email address, postal address, social media identities, fax number, telephone numbers and bank account details. This could be for the purposes of making contact with us, enquiring about our products, ordering or paying for products, or in order to comment on, or subscribe to, Lumo news.
How Lumo Will Use This Information
Lumo will use the information to respond to your original enquiry, and for any subsequent interactions we may have. We may also store the information for our own records, to contact you again in the future and/or to provide you with relevant details relating to the products we offer. If you have subscribed to receive Lumo news, your details will be used to supply you with the latest news/blog posts.
Unless otherwise stated, by registering your email address on this website, you consent to receiving occasional emails containing marketing and/or informative communication from Lumo. This permission does not extend to marketing information from other third parties. You can opt out of this service, at any time, by emailing ‘UNSUBSCRIBE MARKETING’ to email@example.com.
By subscribing to receive Lumo news (by email), you consent to receiving the latest news/blog posts from Lumo. You can opt out of this service, at any time, by emailing ‘UNSUBSCRIBE BLOG’ to: firstname.lastname@example.org.
Provision of Automated Information
When you visit this website, the following information may be automatically provided: your IP address, internet browser details, the referring website or service, the amount of time you spend on this website, the pages you view, and the keywords that led you to this website. This is statistical data and cannot identify you personally.
How Lumo Will Use This Information
Lumo always strives to ensure that you can get the most out of your visit to this website. Therefore, we may use the anonymous statistical information, automatically generated in the ways mentioned above, to optimise our website, to provide a better user experience on the website, to provide more appropriate content on this website, and to improve our products.
We do not store credit card details, nor do we share customer details with any 3rd parties.
Your information may be shared with third parties and consultants directly commissioned to assist Lumo in the running of our businesses, for example, accountants and solicitors.
Automated, anonymous technical information may also be available to other parties, such as Google, or any analytics software we choose to run on this website. We cannot be held responsible for their use of this statistical information.
Neither Lumo will sell, distribute or lease your personal information to any third parties unless: we have your permission, we are required by law, or we are trying to protect against, or prevent, actual or potential fraud, unauthorised transactions, or virus/malware threats.
Protection of Your Information
Your information will be stored on a secure server and we will always take reasonable technical precautions to prevent the theft, loss, damage or misuse of your information. Lumo cannot, however, guarantee the security of information transmitted over the internet. Therefore, any data you provide us with is done so at your own risk. We will retain your information for a reasonable period or as long as the law requires.
Lumo do not accept any responsibility or liability for privacy policies or data storage on the third-party websites linked to this website. We cannot accept any responsibility for loss or damages you may suffer as a result of visiting third-party websites, including those resulting from viruses or malware. Neither do we accept any responsibility for the content on those websites or for the actions or opinions of the person(s) operating the websites.
Your Information, Your Rights
You may request details of the personal information Lumo hold about you under the Data Protection Act 1998. A fee of £10 will be payable and you will be asked to provide two approved photographic proofs of identity. If you have any questions, or would like a copy of the information held on you, please email: email@example.com.
If you believe that any information Lumo are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.